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Dear Valued Customer,
Thank you for choosing GeoTechnologies
as your trusted partner.
We hope this message finds
you well.
Today, we would like to report
the results of the "Ask Anything
Support" desk survey conducted
in October.
📊 Survey Results Revealed! How Well-Known Is Our Ask Anything Support Desk?
We're pleased to share the
results of the "Ask Anything
Support" desk survey conducted
in October.
Our survey showed that while
over half of respondents
were already aware of this
service, 44% learned about
it for the first time through
the survey.
We also learned that many
customers expect "quick responses
and support" and "expert-level
support."
Thank you to everyone who
participated!
🔍 Awareness at 56%!
Q1. Do you know about our
"Ask Anything Support" service?
- Yes, I know about it: 56%
- No, this is new to me: 44%
While over half are aware,
44% still reported "heard
about it for the first time"!
We still need to spread the
word more widely 💦
💭 Everyone Wants to Ask Question, But...
Q2. Regarding the use of
"Ask Anything Support," please
select the option that best
applies to you.
-
I would like to use it,
but I don't have any
questions now: 56%
- I don't use it because existing support is sufficient: 33%
- Other: 11%
Surprisingly, over half are
in the "want to use it, but
have no questions" state.
⭐ What Do You Expect? Speed and Expertise Are Key!
Q3. What do you expect from
the "Ask Anything Support"
desk?
- Quick responses and support: 33%
- Handling of technical/specialized content: 33%
-
Support for matters that
existing support channels
cannot fully address:
20%
- Personal, attentive consultation: 7%
- Product utilization advice and suggestions: 7%
"Speed" and "Expertise" tied
for first place! We'll work
hard to meet your expectations
💪
📢 Introducing the "Ask Anything Support" Desk Again! What Is It?
Based on your survey feedback,
let us reintroduce our "Ask
Anything Support" desk!
📞 Solving Your "What Should I Do in This Situation?" Questions
✅ Typical concerns:
"I don't know where to ask
this question..."
"It's a small question, but
I feel awkward asking..."
→ That's exactly when the
"Ask Anything Support" desk
comes in!
🔍 Examples of Inquires We Handle
🗺️ Service-Related:
"I want to use maps for XX,
which product is best?"
"Tell me about XX data in
MapFan DB?"
"What are the use cases for
human flow data?"
"Can human flow data be used
in my industry?"
"I want to know about product
updates"
"Do you handle this kind
of data?"
📋 Administrative Matters:
"I want to change my billing
address"
"Please provide the contact
details for my assigned representative"
📧 Feel Free to Reach Out!
Contact: Ask Anything Support desk
/ nandemo@geot.jp
Contact Ask Anything Support →
💬 To the 56% Who Answered "No Questions" in Our Survey:
"Even the Smallest Concerns Are Welcome!"
"Is it okay to ask about
this?"
"It's just a minor question,
so I'll hold back..."
No need to worry! 😊
Every question, no matter
how small, is important to
us.
Feel free to give it a try!
We aim to make the "Ask Anything
Support" desk more user-friendly
based on your feedback.
We look forward to your continued
support!
Best regards,
Customer Success Team
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